We help clients get the most from their "Legal Operations" - ie, their team, clients, processes, systems and technology.
Depending on a client’s circumstances, our aim is to coach and help teams improve their legal support and business acumen. Eg, improve speed, efficiency, productivity and effectiveness; develop strategies; improve overall value and profit to the business; empower the business to make better and faster decisions; maximise the use of current technology and possible new applications; reduce the time and effort from legal etc.
What's "Legal Operations"?
This framework is how we think about the operations and success of an in-house legal team. Technical legal skills are a given. The operation and functionality of the legal team separates good from great in-house teams.
Legal operations are the people, processes and systems that make a team work or not. It’s not necessarily technology. A process needs to work well without tech, before tech might make it better.
In this short overview, we provide you with an overview of our approach and capability.
How we do it
Before we dive into a full continuous improvement project, we normally start with our "Legal Function Health Check" ... our quick health check ensures that you’re getting the most from your team, internal stakeholders, outside counsel, processes and technology - also with bench-marking against your peers. Contact us for more info about the Legal Function Health Check.
Depending on the diagnosis from the Legal Function Health Check, below is how we commonly approach CI projects and problem solving for clients.
Define the issue/s & the client's requirements; understand extent of the problem & impact; what are the timelines & deliverables
Our teams usually include a Project Leader + Subject Matter Expert who knows specific sector, laws, geographies or challenges + Analyst (if needed)
Plan & Quote
We submit (for your approval) based on our hypothesis to solve the issues
We execute the project per the plan - see “Execution Process”
Synthesise results into client-ready product – various AI platforms or independent software, Word, Excel, Visio, SharePoint, existing ERPs, or as agreed – with practical tools
Collect qualitative and quantitative info; interview legal and key clients re what issues and improvements exist; research; re-test the hypothesis
Look for inefficiencies & wasted resources with current processes & systems; root cause analysis; ID quick wins; all based on Lean Six Sigma for legal
Compare to Best Practice
Compare current state & root causes against best practice – eg, guidelines, client info/instructions, workflows mapped, application of tech
Propose & brainstorm new ideas - processes, systems & solutions, with prioritisation based cost/benefit
With change management theory to ensure implementation with KPIs/checkpoints to allow CI
Why let us help?
- Lawyers aren't management consultants, and management consultants don't know the law and why legal processes are what they are.
- That said, many legal teams have the skills to complete these projects, but not the time to plan and execute.
- A fresh perspective, with industry benchmarks, can be insightful.
We have a select group of people who are both lawyers and management consultants. They've helped many legal teams plan, align with corporate strategy, reach their goals, develop performance metrics, improve productivity, solve problems, improve staff engagement, and reduce total legal costs.
Our team has a proven record of driving sustainable outcomes for legal teams, from sole counsel in private businesses through to some of the world's largest in-house teams.
And, if we don't demonstrably add value to your current state, there's no charge.
Recently we've helped organisations such as EnergyAustralia, Australia Post, Australian Unity, Brisbane Airport, PPG, Santos, and Local, State and Commonwealth Governments with continuous improvement for legal. Contact us for more info or have a look at a few of our case studies.
If you need assistance...